Welcome to Lumibath Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom products and services. Whether you’re designing a space-saving urban bathroom or a luxury retreat, we’re here to help.
About Lumibath Shop
Who is Lumibath Shop’s typical customer?
Our customers range from homeowners undertaking bathroom renovations to professional designers creating luxury spaces. We particularly cater to those seeking:
- Space-saving solutions (like our 2-in-1 toilets and back-to-wall units)
- Premium bathroom fixtures and furniture
- Complete bathroom suites
- Safety features (anti-slip shower trays)
- Stylish accessories and lighting
What makes Lumibath Shop different?
We combine premium quality with innovative space-saving designs, offering:
- Carefully curated selection of bathroom products
- Global delivery with premium carriers
- Specialist packaging for fragile items
- Balance of luxury and functionality
Product Questions
Do you offer complete bathroom suites?
Yes! We offer complete bath suites that combine style and functionality. These may include:
- Back-to-wall toilet units
- Basin and pedestal sets
- Bath shower screens
- Coordinated accessories
Are your shower trays truly anti-slip?
Absolutely. Our anti-slip shower trays feature specially designed surfaces that provide extra grip while maintaining easy cleaning. They’re ideal for family bathrooms or accessible designs.
How are fragile items like mirrors packaged?
We use specialist protective packaging for all fragile items:
- Bathroom mirrors are boxed with corner protectors and cushioning
- Lighting fixtures are wrapped in protective materials
- All fragile packages are clearly marked
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change my order after payment?
Please contact us immediately at [email protected] if you need to modify your order. As we process orders quickly (within 1-2 working days), changes may not always be possible once processing has begun.
Delivery Information
Where do you deliver?
We deliver worldwide, excluding some Asian and remote areas. Our global network ensures your bathroom products arrive safely wherever you are.
What are my delivery options?
We offer two convenient options:
- Standard Shipping (£12.95) via DHL/FedEx: 10-15 days after dispatch
- Free Shipping (orders over £50) via EMS: 15-25 days after dispatch
Will large items like bath suites arrive together?
For safety, larger items may be shipped separately. This ensures each component arrives in perfect condition. You’ll receive tracking information for each shipment.
What should I do when my order arrives?
We recommend:
- Having someone available to receive larger items
- Inspecting all items immediately
- Reporting any issues within 48 hours of delivery
Returns & Exchanges
What is your return policy?
You may return items within 15 days of receipt:
- Contact us at [email protected] to initiate returns
- Items must be in original condition
- Some large/special order items may have different conditions
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 working days. The time to appear in your account depends on your payment provider.
Contact Information
How can I contact Lumibath Shop?
We’re always happy to help:
- Email: [email protected]
- Address: 14 Portadown Rd, Armagh, GB CH5E 7WD
Can’t find your question? Our customer service team is ready to assist with any queries about our bathroom products and services. Contact us at [email protected].