Shipping & Returns

At Lumibath Shop, we combine premium bathroom solutions with seamless service, just like our space-saving designs combine style with functionality. Our shipping and returns policies are designed with the same attention to detail we apply to our bathroom installations.

Shipping Information

Shipping Methods

We offer two reliable shipping options to deliver your bathroom essentials:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking
• Free Shipping (Orders over £50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times may vary for remote locations. We currently cannot ship to some parts of Asia and certain remote regions.

Returns & Exchanges

We stand behind our products with the same confidence we have in our anti-slip shower trays. If you’re not completely satisfied, we’ll make it right.

Our Return Promise

• 15-day return window from delivery date for most items
• Easy return process with step-by-step guidance
• Prompt refunds to your original payment method

Return & Exchange Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

• Your order number
• Product name(s) for return/exchange
• Reason for return
• Your preference (refund or exchange)

Use this template for quick processing:

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed return instructions. Include this RMA number with your return package.

Step 3: Package and Ship Your Return

Repackage the item(s) securely in their original packaging with all accessories and documentation. Ship to:

Note: Customers are responsible for return shipping costs unless the return is due to our error or defective product.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after arrival), we’ll process your refund or exchange with the same efficiency we apply to our bathroom lighting installations.

Refund Details

Refunds will be issued to your original payment method within:

• Credit/Debit Cards: 5-7 business days after approval
• PayPal: 3-5 business days after approval

Original shipping fees are non-refundable, except in cases of incorrect or defective items.

Exchange Process

For exchanges:

1. Follow the standard return process above
2. Once your return is approved, we’ll ship the replacement item
3. You’ll receive tracking information for your new order

If the exchange item is of higher value, you’ll be invoiced for the difference. For lower value items, we’ll refund the difference.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product (like a bar mixer shower instead of the basin pedestal you ordered):

1. Contact us immediately at [email protected] with photos of the damage or incorrect item
2. We’ll arrange for a free return label if needed
3. Receive priority processing for your replacement or refund